Returns / Exchanges

We do hope you love your purchase, but if you need to Exchange or Return your item please see information below:

RETURNS

All items bought direct from our store can be returned within 14 days of receiving your order.

To be eligible for a refund, your item must be unused, unworn, undamaged and in the same condition as it was when you received it.

To request a Return please email - support@loung-erie.com, including your email address, order details and reason for return.

Once your Return is received and inspected, you will be notified of approval or rejection of your refund.  If approved your refund payment will be processed immediately. 

EXCHANGES

All items bought direct from our store can be exchanged within 14 days of receiving your order.

To be eligible for an exchange, your item must be unused, unworn, undamaged and in the same condition as it was when you received it.

To request an Exchange please email - support@loung-erie.com, including your email address, order details and reason for exchange.

LATE OR MISSING REFUNDS

We will notify you as soon as we process any refunds/exchanges, please note that it can take up to 30 days before your refund is fulfilled. If you have any concerns or queries please contact us at support@loung-erie.com.